Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you. Refer this article to know how to use HP Scan and Capture App. Try using windows scan and capture application and check if it helps. Now click on this link: and install the updated printer software.Ĭonnect the USB cable if prompted and follow the on-screen instructions to complete the installation.Īlternatively, you can also try to update the firmware on the printer, using this link. Under print server properties, go to drivers - remove any entry there as well.Īgain, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. If the issue persists, I would suggest here is to uninstall and reinstall the full feature software for the printer.įirst, unplug the USB cable from the printer if present. Restart the PC and check for issue resolution.
Locate the 'Remote Procedure Call (RPC)' in the list.
Also, make sure the Startup Type set as Automatically as well If it is not enabled/started, make sure to enable/start the service. Locate the 'Windows Image Acquisition (WIA)' in the list. Also, make sure the Startup Type set as Automatically from its properties. Locate the 'Shell Hardware Detection' in the list. Press the "windows key" + "r" to get the "Run" window open Have you tried to check for the firewall? To provide you with an accurate solution, I'll need a few more details:ĭid you make any changes to your printer?Īre you able to make a copy from your printer? Don't worry as I have a few suggestions which should help you resolve this issue. I understand you are having issues scanning from your HP LaserJet prnter. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you.
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